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Every GH&H piece is lovingly handmade in our Manchester workshop using traditional jewellery craftsmanship methods. This is a labour-intensive process so please allow approximately 4-6 weeks for us to make your order for you.

We would recommend using one of our ring sizers.

A trick we like to use with our ring sizer is to place the sizer snug on the base of your finger, and then gently bend your fingers so your hand makes a fist. The gauge will open slightly and this will indicate just how generous we need to be with your ring size.

Feel free to contact us if you have any questions.

We have placed size restrictions on our items  to avoid compromising the integrity of the ring; if we increased or decreased the size of some designs it would distort the design.

At Gallery Of Hare And Hound, we inspect every item before it is sent out to our customers. However, if you feel that your item is faulty or damaged in any way then please contact us by email at info@galleryofhareandhound.co.uk within 30 days so we can offer you the option to refund or exchange the item.

A refund or exchange will not be possible if:

1. You have not contacted Gallery Of Hare And Hound by email at Gallery Of Hare And Hound within 30 days of receiving the item. 

2. Upon return and inspection the item is not in its original condition or shows signs that it has been used or damaged after you received the item. In this case a partial refund may be offered but this is at the sole discretion of Gallery Of Hare And Hound.

3. Items that have been customised, including engraving and special ring sizing, are not eligible for a refund or exchange unless they are found to be faulty. 

REFUNDS

Our UK retail customers are covered by the UK Consumer Contracts Regulations of 2013 and may return an item or items for a refund within 14 days of receiving it, providing:

1. You contact Gallery Of Hare And Hound by email to galleryofhareandhound.co.uk within 14 days of receiving the item. 

2. You return the item(s) by post to us at Gallery Of Hare And Hound within 14 days of notifying us of your decision to return the item(s).

3. You are responsible for paying the cost of returning the item(s). We strongly recommend that you return items by a signed postal service so you have proof of returning the item to us. 

4. You return the item(s) unused and in the original state you received them, including in the original packaging so that we are able to resell the item(s).

Exclusions

Please note that for hygiene reasons, earrings are not eligible for a refund unless they are faulty or damaged when you receive them. 

Any customized items, including specially sized rings and engraved products, are not eligible for a refund as we are unable to resell them.